our commitments
Measured, Purposeful and Sustainable
LELOUP anchors its QHSSE & CSR policy in a responsible approach built on excellence, prevention and accountability — in service of its clients, its employees and, more broadly, all stakeholders.
Every day, we make every effort to deliver optimal service quality while preserving the health, safety and integrity of people, assets and the environment, through concrete actions in prevention, training and risk management.
On a daily basis, we ensure that our commitments are honored in terms of best practices and behavior.
We are working on the continuous improvement of our Quality system and on the respect of our commitments.
ISO 9001
Zero non-conformity since 2004
SQAS
Overall score of 90%
ecovadis
Bronze Medal
QWL
99% of employees satisfied
The 4 Founding Pillars of QHSSE/CSR at LELOUP
The achievement of multiple certifications and labels (ISO 9001, ecovadis – bronze medal, OEA, Responsible care, SQAS) are proof of our determination to achieve the ambitious objectives we have set ourselves, and of our ongoing commitment to improving our QHSSE (Quality, Health, Safety and Environment) management system.
Quality
Our clients and their goods are at the heart of everything we do. We clearly identify their needs in order to fulfil our commitments. The operational control of our processes and the implementation of tailored services allow us to continuously pursue operational excellence.
We implement the necessary preventive/corrective actions as part of a continuous improvement process.
We continuously monitor client satisfaction levels and benefit from strong endorsements based on the quality of our interactions and the excellent value for money of our services.
Client satisfaction rate: 100%
Your satisfaction, our priority ISO 9001 certified
since 2004 —
Zero non-conformity
Security & Safety
Our drivers and operating staff are continuously trained in current regulations and safety requirements.
Safety, Quality and Reliability are the cornerstones of our selection and purchasing policy for all our goods and equipment.
All our drivers are integrated into a continuous training and assessment program as soon as they join the company.
Our BBS (Behaviour Based Safety) eco-driving approach aims to increase road transport safety by positively influencing driver behavior.
Your safety,
our commitment
Social
On a daily basis, we pay particular attention to the health of each of our employees (mobile and sedentary) through :
- actions to improve their working conditions
- continuing education
- a remuneration policy that respects their work
A commitment that drives our collective growth
Environment
We have opted for a proactive and pragmatic approach to our commitment to the environment through concrete actions.
LELOUP is committed to reducing pollutant emissions and preserving the environment.
As soon as they join the company, all our drivers receive ongoing training in Eco-driving.
We are a signatory of the Responsible Care charter.
A proactive approach to reducing our environmental footprint Responsible Care label — Responsible Company
Our CSR Policy — 2026–2029
A structured, measurable and monitored approach.
Governance
A measured commitment
– INTEGRITY
- 100% of employees trained in ethics and anti-corruption
– QUALITY STANDARDS
- ISO 9001 certified since 2004
- Zero non-conformity
– RESPONSIBLE PROCUREMENT
- 100% of partners signed up to our ethics charter by 2028
Environment
Decarbonised logistics
– ENERGY EFFICIENCY
- 3% annual reduction in greenhouse gas emissions
- Energy consumption reduction of –2.5% by 2027
– ENERGY MIX
- A vehicle fleet running on B100 and HVO100
– BIODIVERSITY
- Greening of our site from 2026
– CIRCULAR ECONOMY
- 80% of our waste recycled by 2028
people
Expertise at the heart of performance
– SKILLS
- 1,400 hours of training delivered to our employees every year
– QUALITY OF WORK LIFE
- 99% of our employees report being satisfied
– SECURITY
- SQAS – BBS score: 100%
- Reduction of workplace accidents by 3 points by 2028
– INCLUSION
- We are committed to diversity in recruitment and a pay policy grounded in equality.
Social Responsibility
Unwavering ethics
– TRANSPARENCY
- Through the annual publication of a CSR report
– ROAD SAFETY AWARENESS
- 1 accident per 250.000KM
– RECOGNISED OVERALL PERFORMANCE
- SQAS Score = 90%
- EcoVadis Bronze Medal